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F. A. Q. s

Need a quick answer to a question, check here!

  Account Management

  • Can I change my Date of Birth?
  • Can I change my email address?
  • Can I change my selfie?
  • Can I have more than one VeriFLY account?
  • Recover Account on My New Device [Work Pass]
  • What happens to my data if I uninstall the VeriFLY app?
See all 7 articles

  Covid-19 Test / Vaccine

  • Digital Certificates / Smart Health Card accepted by VeriFLY
  • Accepted Covid-19 Test types
  • Are Vaccine Cards accepted?
  • How long before a flight can I submit my Covid-19 test review?
  • Name on Digital Vaccine / Digital Test certification doesn’t match on other documents
  • Submitted multiple test/vaccines at the same time but some have been approved and others not
See all 8 articles

  General

  • Can I use VeriFLY with my children?
  • Does VeriFLY support code share flights or connecting flights?
  • I am unable to scan the QR code that I received via invitation email
  • Is my VeriFLY pass linked to my airline boarding pass?
  • VeriFly Upgrade
  • What is a QR code?
See all 11 articles

  Priority Review Service

  • How long does a Priority Review take?
  • How long does it take to process a refund for Priority Review?
  • What happens if I don't use my Priority Review? (Canceled flights, Missed flights, Didn't use VeriFLY, Delayed)
  • Will I have to pay for a second Priority Review if my first is rejected?

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