F. A. Q. s

  Account Management

• Can I change my Date of Birth?
• Can I change my email address?
• Can I change my selfie?
• Can I have more than one VeriFLY account?
• What happens to my data if I uninstall the VeriFLY app?
• What happens to my VeriFLY account if I lose my phone and / or purchase a new one?

  Covid-19 Test / Vaccine

• Digital Certificates / Smart Health Card accepted by VeriFLY
• Accepted Covid-19 Test types
• Are Vaccine Cards accepted?
• How long before a flight can I submit my Covid-19 test review?
• Name on Digital Vaccine / Digital Test certification doesn’t match on other documents
• Submitted multiple test/vaccines at the same time but some have been approved and others not

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  General

• Can I use VeriFLY with my children?
• Does VeriFLY support code share flights or connecting flights?
• I am unable to scan the QR code that I received via invitation email
• Is my VeriFLY pass linked to my airline boarding pass?
• What is a QR code?
• What is a VeriFLY Code?

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  Priority Review Service

• How long does a Priority Review take?
• How long does it take to process a refund for Priority Review?
• What happens if I don't use my Priority Review? (Canceled flights, Missed flights, Didn't use VeriFLY, Delayed)
• Will I have to pay for a second Priority Review if my first is rejected?